Terms & Conditions
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
CLICK-DECK PRODUCTS LTD
Website Terms and Conditions of Sale
Summary of some of your key rights:
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in these Terms, such as information on our complaint handling policy.
Right to cancel – Goods
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
Your Consumer Rights – Goods
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, and if you have followed the Click-Deck Care and Maintenance guidelines enclosed with the product (and written in Appendix A) you’re entitled to the following:
Your Consumer Rights – Goods
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, you’re entitled to the following:
0 – 30 days you can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described
30 days – six months you must give the retailer one opportunity to repair or replace it before you can claim a refund
six months or more you must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.ukThis is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
1. Our Terms
A. These terms and conditions set out: your legal rights and responsibilities; our legal rights and responsibilities; and certain key information required by law.
B. If you do not understand any of these Terms and want to talk to us about it, please contact us by:
I. e-mail: firstname.lastname@example.org
I. “We, us or our” means CLICK-DECK PRODUCTS LTD, (Company Number 12342636, VAT registration number 119895664) with our registered office being at:
Unit 4, Towngate Business Centre
Cross Green Industrial Estate
References to us in these Terms also includes any group companies which we may have from time to time;
II. “Our site or our website” means the site on which these terms and conditions are displayed, including, but not limited to the following websites:
clickdeck.co.uk ; deckingx.co.uk
III. “Terms” means these terms and conditions of sale as updated from time to time.
IV. “You or your” means the person accessing or using our site to make purchases from us.
D. The details of these Terms will not be filed with any relevant authority by us.
2. Terms and conditions of sale
A. These Terms apply to any sale of goods on our site. If you buy goods on our site, you agree to be legally bound by these Terms and the terms and conditions contained herein.
B. These Terms are only available in English. No other languages are available for these Terms.
C. When buying any goods on our site you also agree to be bound by:
I. our terms and conditions of use and any documents referred to therein;
II. extra terms which may add to, or replace some of, these Terms. This may happen for the following reasons:
Including (but not limited to) regulatory requirements; circumstances that change for reasons outside our control; legal changes that require further measures.
We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end the contract created by these Terms at any time by giving one month’s notice if we tell you extra terms apply.
All these documents form part of these Terms as though set out in full here.
3. Information we give you
A. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
I. read the Confirmation email that will be sent to you when you have ordered goods (see clause 4 G below); or
II. contact us using the email address above.
B. The key information we give you by law forms part of these Terms (as though it is set out in full here).
C. If we must change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
4. Ordering from us
A. Here we set out how a legally binding contract between you and us is made.
B. You place an order on our site by doing the following:
The user of our website (you) adds products to an online basket, then clicks to go to checkout. Finally, the user completes the buying process via their choice of payment method.
C. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
D. When you place your order at the end of the online checkout process (e.g. when you confirm payment), we will acknowledge it by Email. This acknowledgement does not, however, mean that your order has been accepted.
E. We may contact you to say that we do not accept your order. This is typically for the following reasons:
I. the goods are unavailable.
II. we cannot authorise your payment.
III. you are not allowed to buy the goods from us.
IV. we are not allowed to sell the goods to you.
V. the number of goods you have ordered is too large; or
VI. there has been a mistake on the pricing or description of the goods.
VII. your shipping address proves to be unviable for our courier services.
F. We will only accept your order when we send you an Email to confirm this (Confirmation Email). At this point:
a. a legally binding contract will be in place between you and us; and
b. your order will be fulfilled.
G. If you are under the age of 18 you may not buy any goods from our site.
5. Right to cancel
A. You have the right to cancel the contract created by these Terms within 14 days without giving any reason.
B. The cancellation period will expire after 14 days from the day:
I. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of any goods, in the case of a sales contract.
II. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good purchased, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately.
III. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece of any purchased goods, in the case of a contract relating to delivery of a good consisting of multiple lots or pieces.
IV. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good purchased, in the case of a contract for regular delivery of goods during a defined period.
C. To exercise the right to cancel, you must inform us of your decision to cancel the contract created by these Terms by a clear statement (e.g. a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
CLICK-DECK PRODUCTS LTD
Unit 4, Towngate Business Centre
Cross Green Industrial Estate
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods */the supply of the following service *,
Ordered on */received on *,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
* Delete as appropriate
D. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
E. We will accept orders that are cancelled in transit subject to a clear statement (e.g. a letter sent by post or email) being received. We reserve the right to charge 60p per kilo for cancelled in transit orders. This charge will be capped at £70 if the order exceeds 117kg.
6. Effects of cancellation
A. If you cancel the contract created under these Terms in accordance with these Terms, we will reimburse to you all payments received from you, excluding the costs of delivery of your goods to you.
B. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
C. We will make the reimbursement without undue delay, and not later than:I.
I. 14 days after the day we received back from you any goods supplied; or
II. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
III. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract created under these Terms.
D. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.
E. If you have received goods:
I. you shall, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract created under these Terms to us, send back the goods or hand them over to us.
II. the deadline shall be met if you send back the goods before the period of 14 days has expired;
III. you will have to bear the direct cost of returning the goods;
IV. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
V. You are liable for the entire value of the goods, if on their return to us, they are defaced, or their appearance has been altered or changed in any way.
7. Delivery of goods
A. We use the following delivery services to deliver our goods:
E.g but not limited to, DPD, DHL, Hermes. Despatch will normally be within 2-3 working days (Monday-Friday only) of receipt of order.
B. The estimated date and time window for delivery of the goods is set out in the Confirmation Email. The following areas (but not limited to) are subject to additional delivery costs: – Northern Ireland, Republic of Ireland (Eire), Scottish Highlands and Islands, Channel Islands, Scilly Isles and all other islands off the UK mainland. These additional costs are defined by location and weight of the consignment so if a quotation for additional costs is required, an email must be sent prior to purchase of the goods.
C. If something happens which:
I. is outside of our control; and
II. affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
D. Delivery of the goods will take place when we deliver them to the address that you gave to us.
E. We may be unable to deliver the goods if we are unable to properly identify you. Please be prepared to provide a form of ID (passport or photocard driving licence) on delivery of goods.
F. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
I. let you know;
II. cancel your order; and
III. give you a refund.
G. If nobody is available to take delivery, please contact us using the email address above.
H. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when the goods are delivered to the address you state in your order.
I. We may have to deliver your goods in instalments. We will endeavour to inform you via telephone and/or email if we are advised of this by our courier.
J. Large volume orders will be delivered via a pallet network of our choice. Pallet deliveries are ‘drop at kerbside’ ONLY. As per clause H above, the risk in the goods passes to you and you are responsible for the goods, including their unloading and immediate removal, when pallet network delivery has taken place, regardless of fact that they are on the kerbside. Click Deck Products Ltd will bear no responsibility or liability for any losses, costs, damages, and expenses that occur after delivery (see 13.A).
A. We accept the following means of payment:
(But not limited to) Visa, MasterCard, American Express, PayPal.
B. We will do all that we reasonably can to ensure that all of the information you give us when paying for goods, services and/or digital content is secure by using an encrypted and secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
C. Your credit card or debit card will only be charged when you confirm your order.
D. All payments by credit card or debit card need to be authorised by the relevant card issuer. From time to time we may also use extra security steps via Verified by Visa, Mastercard®SecureCodeTM or equivalent services.
E. If your payment is not received by us and you have already received any goods, you:
I. must pay for such goods within 30 days; or
II. must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
F. If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
G. Nothing in this clause affects your legal rights to cancel the contract during any applicable ‘cooling off’ period detailed under the Clauses entitled ‘Right to Cancel ‘ and ‘Effects of Cancellation ‘ above.
H. The price of the goods:
I. is in pounds sterling (£)(GBP);
II. includes VAT at the applicable rate; and
III. does not include the cost of:
(a). delivering the goods (delivery options and costs will be provided before you place your order); or
(b). any carrier bags (which cost a minimum of 5p) each).
I. No order will be dispatched until payment has been received in full unless Business Credit Terms have been agreed following full disclosure to, and credit referencing by, our Directors.
9. Nature of goods
A. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
I. are of satisfactory quality;
II. are fit for purpose;
III. match the description, sample or model; and
IV. are installed properly (if we install any goods).
B. We must provide you with goods that comply with your legal rights.
C. The packaging of the goods may be different from that shown on our site.
D. While we try to make sure that:
I. all weights, sizes and measurements set out on our site are as accurate as possible, there may be a small tolerance of up to 1% in such weights, sizes and measurements; and
II. the colours of our goods are displayed accurately on our site, the actual colours that you see on your computer may vary depending on the monitor that you use.
E. Any goods sold:
I. at discount prices;
II. as remnants; or
III. as substandard;
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
F. If we can’t supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:
I. we will let you know if we intend to do this, but this may not always be possible; and
II. you can refuse to accept such substitutes; in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
10. Faulty goods.
A. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of these Terms. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
I. contact us using the email address above explaining the issue; or
II. visit the Citizens Advice website www.citizensadvice.uk.
B. Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
C. Should there be any problems with the goods supplied. please contact us immediately, supplying photographic evidence, using the email address above if you want:
I. us to repair the goods.
II. us to replace the goods.
III. a price reduction; or
IV. to reject the goods.
11. End of the contract
If the contract that is created between us under these Terms is ended it will not affect our right to receive any money which you owe to us under this Terms.
12. Limit on our responsibility
A. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:
I. losses that:
(a). were not foreseeable to you and us when the contract was formed; or
(b). that were not caused by any breach on our part;
II. business losses; and
III. losses to non-consumers.
13. Indemnity and insurance
A. You shall indemnify us, and keep us indemnified, from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by us because of, or in connection with, your breach of any of your obligations under these Terms.
B. You shall have in place contracts of insurance with reputable insurers incorporated in the United Kingdom to cover your obligations under these Terms. On request, you shall supply so far as is reasonable evidence of the maintenance of the insurance and all its terms from time to time applicable.
14. Limitation of liability
A. The extent of the parties’ liability under or in connection with these Terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause.
B. Subject to the sub-clauses below titled “Exceptions”, our total liability shall not exceed £0 (Zero).
C. Subject to the sub-clauses below titled “Exceptions”, we shall not be liable for consequential, indirect or special losses.
D. Subject to the sub-clauses below titled “Exceptions, we shall not be liable for any of the following (whether direct or indirect):
I. loss of profit;
II. loss or corruption of data;
III. loss of use;
IV. loss of production;
V. loss of contract;
VI. loss of opportunity;
VII. loss of savings, discount or rebate (whether actual or anticipated); or
VIII. harm to reputation or loss of goodwill.
I. The limitations of liability set out above shall not apply in respect of any indemnities given by either party under these Terms.
II. Notwithstanding any other provision of these Terms, the liability of the parties shall not be limited in any way in respect of the following:
(a). death or personal injury caused by negligence;
(b). fraud or fraudulent misrepresentation;
(c). any other losses which cannot be excluded or limited by applicable law;
(d). any losses caused by wilful misconduct.
15. Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
We retain all copyright over the content on deckingx.co.uk. The content is protected and our trademark registered. You may not copy, display, screenshot, email, publish, modify any photographs or content. Deliberate infringement of copyright on a commercial scale may be a criminal offence.
A. We will try to resolve any disputes with you quickly and efficiently.
B. If you are unhappy with:
I. the goods or
II. any other matter;
please contact us as soon as possible.
C. If you and we cannot resolve a dispute using our complaint handling procedure, we will:
I. let you know that we cannot settle the dispute with you; and
II. consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.
D. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
E. The laws of England and Wales will apply to these Terms.
F. These Terms are current and up to date as of: 1st January 2021
Care & Maintenance of all Click-Deck Products
All products should be maintained on a regular/annual basis by cleaning and in the case of Click-Deck Hardwood tiles, by using products to preserve the colour and beauty of the wood, through the application of a good quality decking oil. If left untreated the colour will fade and may affect the durability or structural properties of the Click-Deck tiles. Please note that the colour may vary from one tile to another tile due to being a natural product.
Click-Deck Composite tiles should be cleaned on a regular basis with a composite tile cleaner that is recommended by a cleaning specialist.